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The fresh ailment are fixed since the player’s membership got verified. The player away from Germany is actually sense problems guaranteeing the new target out of residence, and that recently altered. The challenge try eventually effectively fixed since the user passed the new confirmation and you can withdrew their money.
Player’s not able to complete account confirmation. | casino BetVictor
The gamer of Brazil is experience difficulties withdrawing their earnings owed so you can ongoing verification. The gamer out of Chile is sense troubles withdrawing the profits due so you can ongoing verification. The player away from Brazil are sense troubles withdrawing the payouts owed to lingering confirmation. After a short span of time, the ball player informed you your account got because the become confirmed and they was awaiting its percentage. The brand new percentage found its way to owed way therefore the criticism is solved.
Player try unable to be sure.
The brand new Grievances Team had requested a description from the casino. The brand new gambling establishment casino BetVictor maintained that player got broken Term 7.13 associated with added bonus discipline, and this their earnings had been nullified with his membership prohibited. It promised to incorporate more facts to support their claim. Once reviewing the new casino’s facts, the new Problems People receive the fresh casino’s steps rationalized and you can denied the brand new player’s criticism.
- The newest local casino felt like the user has to bet the amount out of detachment.
- The newest casino’s procedures were deemed in keeping with their fine print, and you will a past ruling from Curaçao eGaming and served the fresh casino’s decision.
- It absolutely was concluded that the ball player entered having a reputation additional to that which is displayed on the provided ID file.
- The challenge try fixed pursuing the verification try finished, and also the detachment try approved and you will acquired.
Despite recorded the necessary data and display grabs many times, the newest local casino got constantly declined their verification. The ball player chose to switch their detachment way of bank import, nonetheless they did not accept that it both. Just after input on the issues group, the fresh gambling enterprise verified the fresh player’s membership and you can first started handling his distributions.
Customer service & Security
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The newest player’s membership got banned.
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Athlete is actually frustrated with unjust withdrawal techniques.
The gamer away from Denmark had claimed and you can attempted to withdraw their winnings but try informed of your own dependence on confirmation. The process is actually delay because of an obsolete address to the their reputation. He previously questioned a speech modify, however, even after waiting around for 8 months, the guy obtained no quality.
